SUPPORT

Ordering

Orders on the site are subject to the required stock availability.  Items added to your cart on the site will not be reserved for you, and are available for sale to other customers browsing the online store at the same time. 

When you have finalized your order via the site, stock will be reserved for your purchase.  However, sales will not be confirmed until payment is successfully taken, and the order dispatches from the warehouse, and you have received a tracking number. 

US & International Orders

We do only accept orders from Canadian residents.  If you are purchasing from the US or Internationally please visit www.nhsfunfactory.com

Payment & Order Acceptance

We accept the following payment types on our site:

  • Visa
  • Mastercard
  • American Express
  • Paypal

By submitting your order on our site, you are confirming that the credit/debit card is yours or you have authority from the cardholder to make the payment. 

We reserve the right to refuse any payments or cancel orders at our own discretion.

Returns & Exchanges (Canada Only)

We stand behind our product!  If you are not 100% satisfied with your purchase you can return it for an exchange, provided it is within 30 days of receipt of your order and the item is as new and in the original packing.  All original tagging are intact and attached, with the Return Authorization number marked on the parcel. 

Defective items will either be replaced, repaired or refunded following evaluation by the Customer Services team.  For avoidance of doubt, faulty goods are classified as items that are received damaged or develop a manufacturing defect.  Items damaged through general wear and tear or failure to follow washing instructions are not classified as defective.  Defective items can be returned within twelve (12) months for a replacement.  If this is not possible, we will offer a refund or credit voucher.

Please contact us to initiate an exchange or replacement or e-mail online@nhsfunfactory.ca.  

Undeliverable Orders

It is the customer’s responsibility to be available to accept delivery of products ordered on nhsfunfactory.ca.  Delivery companies shipping on our behalf will make multiple delivery attempts and will contact you by phone. If goods are returned to us the order will only be shipped out again at the additional expense of the customer. Additional duties or other expenses are the responsibility of the customer.

What Size Trucks Do I Need For My Board?

Need some help deciding what trucks to put on your board? We’re here to help! You will notice that there are some areas of overlap on the deck width side of things. There are area’s where more than one size of truck will fit. It really comes down to personal preference, and can also depend on what size wheels you ride. Don’t stress too much about it though. Use this chart as a guideline, and you’ll be shredding in no time!

Deck Width* Independent Krux Bullet
6.20 - 7.60 109 / 6.90 axle - 110 / 6.90 axle or 120 / 7.20 axle
7.40 - 7.80 129 / 7.60 axle 7.6 130 / 7.60 axle
7.80 - 8.20 139 / 8.00 axle 8 140 / 8.00 axle
8.10 - 8.50 144 / 8.25 axle 8.25 140 / 8.00 axle or 150 / 8.50 axle
8.25 - 8.65 149 / 8.50 axle 8.5 150 / 8.50 axle
8.60 - 9.00 159 / 8.75 axle 8.5 150 / 8.50 axle
8.90 - 9.50 169 / 9.125 axle - -
9.50 - 10.50 215 / 10.00 axle - -

*Deck range recommendation varies depending on type and width of wheels

Do I Need Riser Pads?

When running certain combinations of trucks and wheels sometimes it becomes necessary to use riser pads to avoid 'wheel bite'. Don’t know what 'wheel bite' is? Well consider yourself lucky. Wheel bite is what happens when you turn your board and your wheel touches the deck. If you do this hard enough the wheel will 'bite' and stop rolling. This often means that you go flying off your board. So if you're running bigger wheels make sure to read through this chart. While it might look like homework it's definitely more fun than hitting the pavement!

Truck Height** Wheel Range***
48.5 - 52 49 - 53
52 - 53.5 51 - 55
53.5 - 55 53 - 57
60 55 - 59

**You can find truck height information in the 'Details' area a specific truck page.
***Wheel size recommendation with no riser.

What Size Hardware Do I Need For My Board?

When attaching your trucks to your board you’re gonna want to make sure your bolts are long enough. If you use risers, you’ll want to run a longer bolt, but you don’t want to go too long or your setup will look all goofy! Use the chart below and everything will fall into place.

Wheel Size Riser Size Hardware Size  
    7 ply deck 9 ply deck
49 - 55 - 7/8" -
55 - 58 1/8" 1" -
57 - 60 1/8" - 3/8" 1 1/4" 1 1/4"
60 - 65 3/8" - 1/2" 1 1/2" 1 1/2"